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2006/09/28

桃園機場 亞洲倒數第7(udn, skytrax)

Should be the 8th from the bottom. But I cannot find the 7 ones that are worse than TPE.


桃園機場 亞洲倒數第7

記者王雪美/台北報導

國際專業機場評比機構Skytrax的最新報告,台灣桃園機場在全球一百三十六個主要機場排名九十八名,在亞洲廿七個機場排名第廿名。

這項二○○六年最新的調查,全球最佳機場是新加坡樟宜機場,第二名香港,第三名德國慕尼黑,之後是日本關西、南韓首爾、馬來西亞吉隆坡、芬蘭赫爾辛基、瑞士蘇黎世、阿拉伯聯合大公國杜拜、丹麥哥本哈根機場。前十名中有五名在亞洲。

Skytrax評比項目包括到達機場的便利性、通關速度、機場人員服務態度、娛樂設施、購物選擇等四十項,以使用者的滿意度排定名次,在航空界很具權威性。

台灣機場敬陪末座,一位旅行社老闆直言並不訝異,他說,桃園機場至今還沒有機場捷運,機場內的商店量少且無特色,餐廳東西難吃又貴,與別國主要機場比,當然被比下去。 【2006/09/28 聯合報】

 

2006 AIRPORT OF THE YEAR : RESULTS

Singapore Changi Airport has been named as the World's Best Airport in the 2006 World Airport Awards. As the runner-up for this prestigious title in recent years, Changi Airport takes the top spot for 2006, ahead of nearby Asian rival, Hong Kong International Airport, ranked in 2nd place. The Top 10 Airports in the world for 2006 :

       
 

1

Singapore Changi Airport

 
 

2

Hong Kong Int'l Airport

 
 

3

Munich Airport

 
 

4

Kansai International Airport

 

5

Seoul Incheon Airport

 

6

KLIA - Kuala Lumpur Airport

 

7

Helsinki Vantaa Airport

 

8

Zurich Airport

 

9

Dubai International Airport

 

10

Copenhagen Airport

The "key" regional results from the 2006 survey are listed below:

 

ASIA

 

AFRICA

 

1

Singapore 

 

1

Cape Town 

 

2

Hong Kong

 

2

Durban

 

3

Kansai 

 

3

Johannesburg

         

 

 

AUSTRALIA / PACIFIC

 

EUROPE

 

1

Sydney 

 

1

Munich 

 

2

Brisbane 

 

2

Helsinki 

 

3

Perth 

 

3

Zurich 

           
 

MIDDLE EAST

 

NORTH AMERICA

 

1

Dubai 

 

1

San Francisco 

 

2

Beirut

 

2

Vancouver 

 

3

Bahrain 

 

3

Denver 

           
 

SOUTH AMERICA

 

CENTRAL EUROPE

 

1

Buenos Aires 

 

1

Munich 

 

2

Lima 

 

2

Zurich 

 

3

Santiago 

 

3

Amsterdam 

           
 

SOUTHERN EUROPE

 

EASTERN EUROPE

 

1

Athens 

 

1

Leipzig

 

2

Venice 

 

2

Moscow Domodedovo

 

3

Barcelona

 

3

Prague

           

 

 

CATEGORY WINNERS - Airport of the Year 2006 

 

BEST DUTY FREE SHOPPING

 

BEST INT'L TRANSIT AIRPORT

 

1

Dubai Int'l Airport

 

1

Singapore Changi Airport

 

2

Abu Dhabi Airport

 

2

Seoul Incheon Airport

 

3

Singapore Changi Airport

 

3

Copenhagen Airport

         

 

 

BEST AIRPORT DINING

 

CLEANEST PUBLIC WASHROOMS

 

1

Copenhagen Airport

 

1

Kansai Int'l Airport

 

2

Hong Kong Int'l Airport

 

2

Tokyo Narita Airport

 

3

Stockholm Airport

 

3

Seoul Incheon Airport

           
 

SECURITY PROCESSING

 

LEISURE AMENITIES

 

1

Helsinki Vantaa Airport

 

1

Singapore Changi Airport

 

2

Copenhagen Airport 

 

2

Seoul Incheon Airport

 

3

Brisbane Airport 

 

3

Amsterdam Schiphol Airport

           
 

BAGGAGE DELIVERY

 

IMMIGRATION SERVICE

 

1

Hong Kong Int'l Airport

 

1

Kansai Int'l Airport

 

2

Kansai Int'l Airport

 

2

Zurich Airport

 

3

Munich Airport 

 

3

Singapore Changi Airport

           
 

TERMINAL CLEANLINESS

 

FRIENDLINESS OF STAFF

 

1

Seoul Incheon Airport

 

1

Brisbane Int'l Airport

 

2

Kansai Int'l Airport

 

2

Cape Town Int'l Airport

 

3

Tokyo Narita Airport

 

3

Auckland Int'l Airport

 

PRESS RELEASE

  Download plain text Press Release


  Airport of the Year

Singapore Changi Airport is named World's Best Airport 2006 in the largest global passenger survey of airport standards 

     
 

Singapore Changi Airport has been named as the World's Best Airport in the 2006 World Airport Awards. As the runner-up for this prestigious title in recent years, Changi Airport takes the top spot for 2006, ahead of nearby Asian rival, Hong Kong International Airport, ranked in 2nd place.

 

1

Singapore Changi Airport

 
 

2

Hong Kong Int'l Airport

 
 

3

Munich Airport

 
 

4

Kansai International Airport

 

5

Seoul Incheon Airport

 

6

KLIA - Kuala Lumpur Airport

 

7

Helsinki Vantaa Airport

 

8

Zurich Airport

 

9

Dubai International Airport

 

10

Copenhagen Airport

Mr Wong Woong Liong (Director-General of Singapore Civil Aviation, CAAS) said .... "We are delighted that Changi Airport is named the world's best airport in the 2006 Skytrax survey. Changi has won many best airport awards but the Skytrax award is one which we have not won before. We are therefore very pleased to count this endorsement by Skytrax as an important part of our track record. Changi Airport's constant upgrading in facilities and improvement in services, such as the complete renovation of our Terminal 2 and the launch of a dedicated Budget Terminal earlier this year, has been rewarded with this strong approval from Skytrax global users." Commenting on the results, Mr Edward Plaisted (Skytrax CEO) said  ... "after another record-breaking level of customer response to this passenger survey, we have over recent months closely monitored the jostling for the winners accolade. This went down to the wire, with Singapore Changi securing top position in the final month of the survey. The total responses for this 2006 study grew by 1.7 million over year-earlier levels, with more than 7.2 million air travellers casting their votes in this survey, making it the world's largest and most extensive assessment of airport standards" . "Particular praise for the Singapore Changi title as World's Best Airport 2006 is underlined by the fact this is an airport celebrating its 25 year Silver Jubilee in July - and subsequently having to achieve product and service standards that match and exceed competitor airports, many of which are just 5 or 6 years old" said Plaisted. Amongst survey respondents reasons for their Best Airport nominations, a comment that summarises a much echoed opinion for the 2006 Airport of the Year said .... "Singapore have made the airport experience something to look forward to .... rather than something one normally dreads". Hong Kong International Airport remained the key title challenger throughout the survey, and with a final voting differential of less than 1,000 nominations between these two airports, one realises the high levels of customer satisfaction that both of these leading global airports enjoy. Airports making it into the Top 10 league of world airports is quite similar to last year's results, although there has been a marked movement within this particular grouping. Munich Airport continues to impress passengers, being ranked Best in Europe and 3rd in the world for these 2006 results. Particular themes that emerged for the success of Munich in the survey centred around general service efficiency, the ease of transit process, variety of facilities, and ground transportation options. Commenting on the 2006 Award, the CEO and President of Munich Airport, Dr Michael Kerkloh, said .... "Munich is honored that passengers have chosen us as one of the best airports worldwide and number 1 in Europe for the second year in a row. Winning the Skytrax award is especially significant for us in that it reflects the real opinion of our customers". Osaka Kansai International Airport moves up to 4th position worldwide in 2006, again being very highly rated for ease of communication, terminal cleanliness / presentation, and high standards of staff service across front-line customer service functions. Seoul Incheon Airport slipped from 3rd (2005) into 5th place for the 2006 results. Whilst highly regarded as a transit airport, and particularly praised for quality of staff service, terminal facilities and cleanliness, it seems that poor ground transportation options and travel times between Seoul Incheon Airport and downtown Seoul were factors that contributed to the fall in ranking for ICN Airport. KLIA Kuala Lumpur ranked 6th position worldwide, moving up one place on their 2005 ranking. With an efficient ground transportation system in place, the airport was highlighted for ease of transfer process, and also for the more general feeling of space around terminal areas. One of the smallest airports in the Top 10 ranking is Helsinki Vantaa Airport, placed 7th overall and up from 13th position in 2005. Stylish, efficient, clean and pleasing architecture were some of the most popular terms used to describe the airport experience at Helsinki. Zurich Airport takes 8th place this year, moving from 15th in 2005. With the past few years having been a time of considerable change across the Zurich Airport terminal facilities, it seems that the end result is continuing to achieve increased levels of passenger satisfaction. Efficiency, speed of processing and a good, balanced range of facilities were frequent reasons supporting the nominations for this airport. Dubai International Airport is another undergoing considerable change, and whilst maintaining a Top 10 customer satisfaction ranking, it has slipped from 6th in 2005 to take 9th place in the 2006 results. Whilst all airports experience peaks and troughs in terms of passenger traffic through a 24 hour period, Dubai is one airport where standards of passenger experience seem to closely mirror consequent congestion levels through the terminal areas. Continuing its presence in the worlds Top 10, Copenhagen Airport is ranked 10th, slipping from 9th position in the 2005 results. Praised for staff service efficiency, terminal facilities and general ambience, there was some discontent with changes to transit processes at CPH, that have resulted in slower and more arduous procedures when contrasted to a few years ago. Looking at regional results, San Francisco (Global rating = 12th) is the top ranked airport in North America, Cape Town (Global rating = 16th) is the Best Airport in Africa, Buenos Aires (Global rating = 86th) is Best Airport in South America, Dubai (Global rating = 10th) is Best Airport Middle East, Sydney (Global rating = 13th) is Best Airport Australia/Pacific, Singapore (Global rating = 1st) is Best Airport in Asia, and Munich (Global rating = 3rd) is Best Airport in Europe. Peter Miller (Skytrax, Marketing Director) added ...."in a global survey of this scale, it is heartening to see the considerable breadth of passenger opinions, and ratings applied that relate to very different individual requirements of the airport experience. With a substantial business traveller response, it is quite clear that their priorities and demands are often based upon the speed, efficiency and reliability of airport services - be this fast track services, priority service processing, wifi access etc. In contrast, it is often the leisure passengers that expect more from the airport experience - finding oneself with a 5-6 hour transit layover, no access to an airline lounge, and this is when the standard of airport amenities comes under the most scrupulous analysis. Leisure options ... seating availability, general terminal comfort, finding a clean washroom, plus ancillary amenities to enjoy or pass away the time all play an important role in the general travel enjoyment. We congratulate Singapore Changi for being crowned the 2006 victor in satisfying these expectations, and all those airports in the Top 10 world ranking that have clearly achieved the highest standards of customer service during the past year".   Regional Results Notes to Editors

  The 2006 World Airport Awards are based on the World Airport Survey conducted by Skytrax - between September 2005 and May 2006.   The survey measures more than 40 aspects of passenger satisfaction for airport product and service standards - evaluating the 'typical' airport experience.   Skytrax do not charge airport operators to be included in the survey, nor are results based on a finite number of airport choices. 

 

  Passenger interviews covered over 165 airports for this year's study.    Worldwide survey interviews totalled a massive 7,208,342 respondents - a 29 per cent increase on the 2005 figures.   Over 93 different passenger nationalities participated in the survey.   The World Airport Awards are conducted without any outside sponsorship, and all costs of the survey are funded by the research organisation, Skytrax.

Press and Media enquiries should be directed to: Mr Peter Miller Director Marketing - SKYTRAX Email :  miller@airlinequality.com



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